IT Support & Operations Specialist - #997345

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

About the job:

As an IT Support & Operations Specialist in our Frankfurt hub, you will ensure the seamless operation of all local IT infrastructure and technology systems for BBVA Germany. You will serve as the primary contact for 1st line support, managing workplace incidents, local vendors, and inventory in close collaboration with our Head Office IT teams in Madrid. This role is vital for maintaining operational excellence, supporting hybrid work environments, and assisting with local financial systems like BAIS and DATEV.

Role Overview:

The role is within the IT Team in Germany, located in our Frankfurt office. In this position, you will execute the processes assigned to the team according to established procedures and standards, while proactively proposing improvements to support the team’s development and digital transformation.

Key Responsibilities:

• Providing 1st line support to the local branch in close coordination with Head Office (HO) IT Teams.
• Dealing with internal customer incidents, ensuring high service quality and quick resolution.
• Liaising with external suppliers and local vendors to ensure swift resolution of technical incidents.
• Updating and maintaining the technical part of the company’s Business Continuity Plan (BCM).
• Management and tracking of local IT inventory.
• Implementing solutions and working to enhance existing internal systems and processes.
• Providing hands-on support for the modern Microsoft Environment (Windows 11 / MS Office).
• Supporting teleworking systems, remote access solutions, and 3rd party applications.
  
  

Troubleshooting 1st line issues across the following technologies:

• Basic Networking & Connectivity.
• Windows 11 Operating Systems.
• MS Office / Google Workspace environments.
• 1st line Telephony & Mobile phone systems (MDM).
• Mobile OS support (Android & iOS).
• Desktop, Laptop, and workstation hardware support.
• Printer and office peripherals support.
  
  

What are we looking for?

Previous Experience & Technical Knowledge:

• At least two years of experience in providing customer service in an IT support environment, preferably within the financial services sector.
• Technical qualification in computer systems and/or a recognized IT qualification (diploma level or equivalent practical work experience).
• Solid knowledge of information technologies, including networking, desktop software, hardware systems, application software, client/server operating systems, as well as data and voice communications.
• Strong skills in MS Office Tools and Google Workspace.
• Knowledge of banking/accounting software such as DATEV and BAIS is highly appreciated.
  
  

Language Skills:

• English: Excellent knowledge (working language).
• German: Good knowledge is highly preferred (for local vendor and provider coordination).
• Spanish: Knowledge of Spanish is a plus.
  
  

Soft Skills:

• Strong interpersonal and communication skills.
• A proactive, positive approach to problem-solving and an overall willingness to help the customer.
• Ability to work independently with a systematic approach to multi-tasking, while remaining a reliable team player.
• High customer service orientation, strong working capacity, and operational flexibility.
  
  

Skills:

Empatía, Ética, Innovación, Orientación al cliente, Pensamiento proactivo