Customs Expert - #994657

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customs Expert who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the Director of Global Transportation, your focus will be on ensuring customs compliance and supporting the smooth movement of goods across international markets. In this role, you will combine your expertise in customs regulations and international trade with your ability to collaborate across teams and resolve operational challenges in a fast-paced global environment.

What You Will Do

• Stay up-to-date with global customs regulations, trade laws, and compliance requirements to ensure the company's adherence to international trade standards.
• Provide expert guidance and advice to internal teams, including procurement, transportation, and sales, on customs-related matters to support efficient cross-border shipments.
• Collaborate with external partners, such as customs brokers and freight forwarders, to ensure accurate and timely customs documentation and clearance processes.
• Classify products according to the Harmonized System (HS) codes and maintain a comprehensive understanding of tariff rates, duties, and taxes.
• Advise on the preparation of customs declarations, certificates of origin, and other necessary documentation for international shipments.
• Process customs declarations for selected countries.
• Work closely with transportation managers to ensure compliance with customs regulations for different transportation modes, including seafreight, airfreight, parcels and road freight.
• Conduct audits and reviews to identify potential customs compliance risks and implement corrective actions.
• Keep records of all customs-related documentation, ensuring proper archiving and organization for future reference and audits.
• Support the resolution of customs-related issues, such as delays, inspections, or disputes, in collaboration with relevant stakeholders.
• Monitor changes in customs regulations and trade agreements that could impact the company's import and export operations, and provide recommendations for adjustments.
  
  
  

What You Should Bring

• 5+ years of experience in customs regulations, import/export compliance, and international trade operations, ideally within a retail, logistics, or supply chain environment.
• Degree in International Trade, Supply Chain Management, Customs Administration, or a related field, or equivalent professional certifications in customs and trade compliance.
• Strong knowledge of global customs laws, tariff classifications, dangerous goods regulations, and international trade agreements.
• Excellent analytical skills and attention to detail, with the ability to manage accurate customs documentation and compliance processes.
• Strong communication and stakeholder management skills, with the ability to explain complex customs topics clearly to non-specialists.
• Experience using customs software systems and compliance tools.
• Ability to work independently, prioritise effectively, and adapt within a fast-paced international business environment.
• A proactive, solutions-oriented mindset with a strong commitment to compliance, ethics, and continuous improvement.
  
  
  

What We Can Offer You

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
• Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
• Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.
  
  
  

Our interview process

• CV review
• Interview with one of our Talent Acquisition Team Members
• Hiring Manager Interview
• Leadership Interview
  
  
  

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply:

https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here:

https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.