IT Support Specialist - #945677

For one of our clients in Frechen, we are seeking a skilled and customer-focused IT Support Specialist to provide L1 and L2 technical support for end users. The role involves handling service desk tickets, troubleshooting hardware and software issues, and ensuring timely resolution in line with defined Service Level Agreements (SLAs). We are looking for someone fluent in both German and English who is capable of delivering high-quality onsite support during business hours. The role is hybrid and would require 3 days of on-site presence.



Key Responsibilities:

• Respond to and resolve IT support requests submitted via phone or self-service portal (ServiceNow).
• Provide on-site technical support for desktops, laptops, mobile devices, printers, and other hardware.
• Troubleshoot and resolve issues related to Windows OS, macOS, LAN/WAN, VPN, and software applications.
• Escalate complex issues to appropriate teams while maintaining ownership of the ticket.
• Ensure compliance with SLA targets for response and resolution times:
• Maintain accurate records of support activities in ServiceNow.
• Support IT asset lifecycle management and user access management (IAM).
• Collaborate with the central IT Helpdesk and local IT teams.

Required Skills & Qualifications:

• Proven experience in IT support (L1/L2)
• Proficiency with:
  • Operating Systems: Windows OS, macOS
  • Networking: LAN, WAN, VPN
  • Tools: ServiceNow, Active Directory
  • Hardware: Laptops, desktops, mobile devices, printers
  • Support Areas: Software/hardware troubleshooting, IAM, lifecycle management
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Fluent in German and English
  
  

Job Title: IT Support Specialist

Location: Frechen, Germany

Job Type: Contract

Trading as TEKsystems. Allegis Group B.V., Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 14109133. Allegis Contracting Services B.V., Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 34193804. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

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