Expert ITSM Problem and Change Process Coordination (all genders) - #945608

Who We Are

The mission has started. We proudly announce that in our Battery Valley we are starting our own battery cell production and the ramp up of our worldwide headquarters for global cell manufacturing. In this, the tasks and requirements of the unit Information Technology are varied. IT takes care all matters relating to information technology, i.e. electronic data processing. The responsibilities vary from IT-infrastructure to digitization of the organization to the operational use of electronic data processing throughout the organization.

Your Role And Key Responsibilities

• Developing and maintaining the problem and change management system and processes with respective stakeholders
• Monitoring and steering the efficiency and effectiveness of the problem and change management processes as well as producing management information, including KPIs and reports
• Conducting post-incident reviews and lessons learned sessions in alignment with the incident process analyst
• Ensuring that all IT teams follow the problem and change management processes including escalations
• Responsibility for the identification and analyzation of recurring IT problems and their root causes
• Developing and implementing measures for problem resolution and prevention
• Clear and timely communication of problem status to stakeholders and reporting on problem resolution
• Creating and maintaining problem documentation, logging activities and actions, and ensuring problem information is available for future reference
• Lead the Change Advisory Board (CAB) and conduct regular CAB meetings
• Monitoring the implementation of changes, tracking progress and evaluating the success of changes to the IT landscape
• Assessing the impact and risks of changes
• Ensuring all changes are authorized and documented according to ITIL processes
• Ensuring that changes adhere to relevant policies, procedures and compliance standards
  
  

What You Bring To The Team

• Degree in IT or a related field
• Current and certified knowledge in ITIL Service Management
• Working experience and knowledge of ITIL and service management processes
• Working experience of IT Service management tools e.g. ServiceNow
• Able to present technical information clearly to a non-technical audience
• Strong problem-solving and analytical skills
• Excellent oral and written communication skills (in German & English)
  
  

What Makes You Stand Out

• Relevant certifications
• Effective project management and facilitation skills
• IT Risk management in an operational environment
  
  

What To Look Forward To

• Flexible working hours from 28 to 40h per week
• Possibility of a 4-day-week (up to 35h per week)
• 30 days paid + 10 days unpaid leave
• Mobile work options
• Relocation support
• More benefits to come