Team Leader (m/f/diverse) IT Service - #935450

Welcome to Team Caritas!

We are the Caritas Association for the Diocese of Augsburg e. V. and an umbrella organization of independent charities. From care to migration counseling to supporting people in need: if you value meaningful and diverse work, then you've come to the right place!

Our mission: to offer modern, reliable IT services for the Caritas Association's facilities.

We are looking for a full-time employee with immediate effect as

Team leader (m/f/diverse) IT service

These are your activities

• Operational management of the IT service department (user support, workplace management, ticket system)
• Technical management of a small team with the prospect of expansion and further development
• Responsibility for managing and prioritizing incoming tickets (first / second level)
• Ensuring smooth IT operations at our locations
• Further development of service processes and establishment of a service-oriented IT culture
• Close cooperation with IT management and other sub-areas (infrastructure, applications, digitalization)
• Collaboration in modernization projects (e.g. roll-out software distribution, introduction of automation, new service processes)
  
  

What we would like from you

• a degree or training in the IT sector or comparable qualification
• several years of experience in IT support or IT service, ideally with management experience
• Very good knowledge of the Windows environment (client, AD, MS 365), common support processes
• Structured, solution-oriented way of working and hands-on mentality
• Enjoy developing a team and actively shaping change
• Strong communication skills and service orientation when dealing with users
  
  

What you can look forward to

• Thorough induction with integration into the team
• We offer you a responsible job in a dynamic environment
• the opportunity to actively help shape processes and scope for action
• our culture is characterized by cooperative collaboration and collegial support
• our mission "Being people for people" motivates us and moves us every day
• We value agility and help shape change
  
  

Our benefits for you

• A permanent job in the center of Augsburg with good public transport connections
• mobile working
• Adequate remuneration according to AVR - analogous to TVöD with special payments
• Days of reflection and retreats
• You can find more benefits here on the web: Benefits and additional services
  
  

Feel free to contact us!

Do you identify with this challenging task and the values of our Christian church? Then we look forward to receiving your application!

We are committed to the principles of equal opportunities and diversity in our association.

Please send us your documents together with the completed application form online via our homepage or by post to

Caritas Association for the Diocese of Augsburg e. V.

Auf dem Kreuz 41, 86152 Augsburg

Email: [email protected]

Web: https://www.caritas-augsburg.de/

Do you feel addressed?

Feel Free To Contact Me For Technical Questions

André Leiner, Tel. 0821 3156-290

Online application