Operations Associate (f/m/x) - #932600

Welcome to Arbio – where innovation meets hospitality, and every day is an opportunity to redefine the way we experience travel!

Established in 2021, we specialize in revolutionizing short-term apartment rentals by integrating and expanding hospitality businesses. Our commitment to recognizing hard work led us to set new industry standards, expanding our exceptional property management services and creating a groundbreaking product.

Our secret weapon is our passionate team of hospitality and design enthusiasts dedicated to going that extra mile for realizing travelers' dreams. We curate unique guest rooms across our cities, inviting our guests to immerse themselves in the local culture and create cherished memories, all while ensuring outstanding quality and customer experience. With the ease of using technology and extra services, we provide our guests the freedom to tailor their trip to their preferences.

As our Operations Associate, you will have the chance to join our company just as we are expanding our DACH markets and growing our business significantly.

You will have an impact on:

• Assist in maintaining positive relationships with guests by addressing inquiries, concerns, and requests in a timely and professional manner. Work closely with the guest experience team to improve guest experience.
• Support in conducting regular property inspections and ensuring that maintenance requests are handled promptly. Coordinate with vendors, contractors, and maintenance staff to resolve issues efficiently.
• Provide administrative support, including maintaining property files, updating systems and prioritizing requests.
• Designing scalable operations processes (SOPs) and automating them as much as possible.
• Establish and maintain strong, accountable relationships with third-party vendors, ensuring the quality, timeliness, and cost-effectiveness of services. Enforce standards of trust and transparency in all vendor dealings, addressing any concerns or discrepancies promptly.
  
  

What you will add to our Crew:

• 1-2 years of experience in property management or a related field is preferred.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong interest in property management in an operations heavy startup environment (hospitality, logistics, q-commerce, etc.)
• You’re a natural communicator with a hands-on personality who is not afraid to get his hands dirty
• Ambition towards flawless execution and operational excellence
• Willingness to sporadically jump in on weekends if necessary
• A driver’s license is a plus
• Fluency in English and at least C1 level in German
  
  

Our Current Benefits

• Work Environment & Support: Flexible working hours with a flexible work set-up combining office & remote work
• Food & Beverage: Free drinks, fruit and veggie baskets, beer, and pizza after All Hands
• Sport: Subsidized Qualitrain Subscription (includes: unlimited Beat81 classes, Holmes Place, Yoga studios, Boulder Halls, etc.
• Mental Well-being: Access to our mental health platform offering regular 1o1 sessions with coaches, trainers and psychologists
• Travelling: Free yearly stay in one of our apartments of your choice
• Tech: Possibility to choose between Windows Lenovo or Macbook
• Culture: Yearly Company Offsites, regular team events, Christmas party, summer party, budget for your birthday
  
  

What Joining Our Team Means For You

You will be part of a dynamic team of top-tier professionals from every domain, all united by a relentless drive. We are dedicated to nurturing and pushing each of our team members to unleash the best version of their professional selves. We believe in a culture of trusted ownership, caring meritocracy, and constructive feedback where we elevate each other while constantly challenging the status quo. Join a dynamic, young company with an entrepreneurial culture operating at lightning speed — with eyes set on global horizons!