Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year - #930205

Ready for a job where you look forward to Monday?

Let's Go!

Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year

Für uns ist „Let’s Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

• Act together with the leadership team as the customer's ambassador (m/f/d) to make WoW moments tangible for our customers
• The customer and customer satisfaction are the focus of your (m/f/d) work
• Ensure data availability, quality and reliability and provide feedback to data providers
• Gather and analyze data, using advanced statistical models
• Generate standard and ad hoc reports, templates, dashboards with insights, scorecards, and metrics that drive change in the business which are tailored in level of detail for the appropriate stakeholders
• Communicate to internal stakeholders through discussion, presentations, recommendations, and meaningful insights gained through data analysis to be used to develop operational plans and actions
  
  

Your profile

• Degree in Economics, Computer science, Mathematics, Statistics or equivalent and ideally practical experience in CX, Contact Centre / Customer Care
• Several years of analytical or similar business experience is required
• Have a real passion for data and customer insights
• Strong analytical skills and work in a data-driven manner
• Working detail oriented, accurate and inquisitive
• Excellent communication and presentation skills (especially PowerPoint)
• Bring proven skills in interface management and effective collaboration with different stakeholders
• Experience in an international role is a plus
• Language skills: English business fluent (mandatory) and German (advantage)
• The position is limited to one year
  
  

What's in it for you?

• International teams & exciting tasks
• 30 days vacation & company pension plan
• Employees discount & Fitness Collaborations
• Training & Education
• Open corporate culture & Teamwork
• Mobile work (50/50)
  
  

About Us

As part of global customer care, be an ambassador (m/f/d) for the customer within the company. Work closely with internal and external partners to ensure smooth customer care operations. Create reports and action plans on relevant performance and quality KPIs as well as customer insights for the organisation and top management. Identify data-based optimisation potentials and passionately communicate them to business partners and the country organisation and manage their implementation.

Your HR contact

Lea Theresa Ellerich

Phone Number

+49 151 40631813



Let's Go!

Ready? We are looking forward to receiving your application!

Apply now