Team Lead IT Service Management (m/w/d) - #871785

Team Lead IT Service Management (m/w/d) in Braunschweig

TEAM LEAD* IT SERVICE MANAGEMENT
YOU ARE LOOKING FOR A JOB & WE ARE LOOKING FOR YOU
DO WHAT YOU LOVE - as one of the largest international fashion companies, with more than 1,200 stores worldwide, we create fashion for moments of experience. NEW YORKER is not just an employer, but also a network of motivated teams with diverse personalities that is looking for more real personalities. Whether you already have several years of professional experience or are a young talent looking to help shape the NEW YORKER world of tomorrow, at NEW YORKER you have the opportunity to grow professionally and personally, because you alone determine your own path. We love what we do, do you?
THIS IS YOUR AREA OF RESPONSIBILITY
You are passionate about innovation and digital transformation - so are we! Our IT teams are actively involved in business process design and Group-wide projects. We don't let IT do it, we do it ourselves. Join us and use your expertise to become part of our team in one of the most beautiful industries in the world and be responsible for

• Professional and disciplinary management and further development of a team of up to 10 employees
• Operational responsibility and control of existing IT processes
• Ensuring the procedural and functional integrity of the IT service and IT process management landscape
• Monitoring and optimization of service quality (process and system side)
• Further development of the key performance indicator system for service level reporting and management
• Conceptualization and operationalization of new IT processes and IT roles
• Responsibility for the further development of the ITSM tool
• Creation and maintenance of guidelines and standards as well as project, process and procedure documents
• Development and implementation of process training

WHAT YOU BRING WITH YOU

• Completed university degree in computer science, business informatics or comparable training
• Several years of sound professional experience in the IT sector of an international company in a comparable position
• Experience with service management tools, ideally Matrix 42 products, and very good knowledge of service operations and transition
• The ability to prepare complex technical issues in a target group-oriented manner and methodological confidence in the recording and design of work processes
• Experience in managing projects in the operations and service area as well as an eye for KPIs and teamwork
• Strong communication skills to communicate effectively with other IT professionals and non-IT staff
• Analytical skills, an independent and structured way of working and a conscientious and careful handling of sensitive information
• Hands-on mentality to also contribute operationally
• Very good knowledge of German and good knowledge of English

Nobody is perfect! You don't meet the requirements 100% but still want the job? No problem - we'll walk the path together as a team!

THAT'S ON TOP FOR YOU

• Benefits
• 30% staff discount in our NEW YORKER stores
• Free admission to the Gliesmarode baths
• Employee advantage at the Jagdschloss Windenhütte Restaurant & Hotel in Thale
• Free tickets for employees and their companions for NY Lions home games
• Exclusive discount at the OX U.S. Steakhouse in Braunschweig
• Fairness. Flexible working hours with attractive remuneration and social benefits, such as 30 vacation days, company pension scheme or capital-forming benefits
• Security. Permanent job in an international company that is characterized by growth
• Togetherness. A personal buddy as part of our mentoring program as well as an onboarding event, which is offered in addition to our company and team events
• Accessibility. Good connections to the A2/A391 and free employee parking for secure vehicle parking

YOU ARE LOOKING FOR A NEW CHALLENGE
Then apply and become part of a unique team at NEW YORKER!
NEW YORKER Information Services International GmbH Contact person: Oksana Kukharska | Recruiting Specialist P
Your gender doesn't matter to us, NEW YORKER is open to all people - the main thing is that you fit in with us! To make it easier to read, we use the masculine form for personal terms in the text

Disclaimer from NEW YORKER

• Your gender does not matter to us. However, for reasons of easier readability, we use the masculine form for personal terms in the text."