Customer Service Representative - Brazil (remote) - #871464

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.

We are looking for a Customer Service Representative. Join Sumsub's team!

Your Role And Tasks

• Effectively interact with users, including both verbal and written communication
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
  
  

About You

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
• Conversational German and English is a must
• Good communication skills
• Ability to navigate a large amount of information
• Comfortable with Afternoon, Evening or Night shifts (fixed schedule, you will have the same shift every day)
  
  

We Offer

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave
  
  

Let’s make the online world a safer place together!