Junior Service Desk Technician (d/f/m) - #868920

mobile.de is Germany's largest vehicle marketplace with about 1.4 million listed cars, trucks, and motorcycles. Both private customers and more than 40,000 registered vehicle dealers use the platform. Including listing exports to the sister platform Kleinanzeigen, mobile.de reaches about 20 million unique users per month (AGMA digital facts; mobile.de and Kleinanzeigen; categories: cars, motorcycles, commercial vehicles, motorhomes; Ø month April 2022 to March 2023). As a "one-stop shop," mobile.de offers not only buying and selling services but also financing and leasing solutions, among others. The company, founded in 1996, is a subsidiary of Adevinta, a globally leading provider of online classifieds portals mobile.de is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries What you’ll do & Who you are Here is an exciting opportunity to launch your IT career! We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department You'll be the first line of defence for our users, providing technical support and fostering a positive user experience. With us you'll work alongside experienced professionals, gaining valuable skills in a tech environment This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected from time to time What you'll do:

• Provide first-line support for IT issues via tickets or in person
• Resolve incidents and fulfill requests to minimize user downtime (e.g. passwords, software, access)
• Help in triage incoming requests and escalating complex issues to senior team members
• Document troubleshooting steps and resolutions in our knowledge base to facilitate future problem-solving in our ticketing system
• Collaborate with other IT teams to ensure seamless end-user computing service delivery
• Participate in global and local IT projects to improve our customer experience and/automate recurring task
• Participate in ongoing training to enhance technical skills and stay updated on emerging technologies

Who you are:

• Bachelor’s degree in Computer Science, Information Technology or related field
• 1+ years of experience in a technical support role or customer service environment
• Focus on delivering outstanding customer service
• Familiarity with both Apple and Windows operating systems and hardware (printer and videoconferencing support)
• Desirable basic understanding of ITIL principles, incident management and request fulfilment
• Oriented to follow established procedures, e.g., first experiences with ITSM tooling like Assyst, Servicenow, Freshworks or similar
• Good problem-solving skills to determine the source of a problem and find a solution
• Excellent English language skills, spoken and written. Local language in the country of application is a prerequisite for the role

Benefits Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary
• Participation in our Short Term Incentive plan (annual bonus)
• Employee Stock Purchase Program with a match from Adevinta
• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon well why not! just make sure you have internet connection!
• A 24/7 Employee Assistance Program for you and your family, because we care
• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.