Customer Care Specialist - #995406

Location: Essen, Germany Business: Business Assurance Position type: Full Time Contract type: Permanent Employee Job ID: 6797

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Jobrad

You’ll have the opportunity to lease up to 2 bicycles as part of our JobRad program, financed through deferred compensation. Thus, you’ll support DNV's goal of reducing our environmental footprint.

Urban sports club

You‘ll have access to our fitness cooperation with Urban Sports Club as part of DNV’s health management. This means that you benefit from an exclusive discount on the use of a wide range of sports and wellness activities whenever and wherever you want.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Transcript

Business Assurance is a unit of DNV where we are working with our customers towards verifying them if they are compliant with some particular rules. We are responsible for scheduling audits. We need to assign the right person with the right competences to conduct such an audit. And we are analysing and improving their processes. But sometimes we need to register some findings like observation, opportunity for improvement, or even non-conformities. I verify our clients' system management by observing them, how they work, how they produce. It's very interesting because we are delivering some additional information for our customers, what they cannot see or discover in their own systems. My work life as an auditor is completely different than employees who are working from the office every day. Because usually I'm travelling to our customers that are located in a different part of our country. Almost every week I work with different people in different companies. So if you like travel, if you are well organized, DNV can be for you.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.